Returns & Refunds

UK consumer rights apply in full to you as a customer.  Returns (non-faulty) are only acceptable if the item is returned in its original packaged condition, within 30 days of the date you received the item. They will need to be new, unused (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, excluding any premium paid postage for any special orders.

A full refund including the postage & packing charge will only be made if the item is found to be faulty when returned to us.

If you are withdrawing from the purchase after dispatch and there has been no error on our part, the cost of postage and packing will stand to be paid by yourself and not Outlander Motorhomes.

Deliveries

Postage is included within our pricing and applies to the whole of the UK where standard royal mail services exist for items up to 2Kg. For items weighing more, delivery will still be free, except for those geographical areas where postage fee’s are excessive (channel islands, IOM and some other Islands). We aim to dispatch all orders within 2 working days and delivery is 3 – 5 days from dispatch. On average our items are delivered within 3 working days of ordering.

Where an item has been damaged in transit, recipients should sign for it as ‘damaged’ with the courier. Unless packaging is pristine on arrival, sign for it as damaged, this enables recovery of costs from the courier and allows us to be as flexible as possible with customer returns.

General

We will aim to be as helpful and flexible as is possible. We care about our customers experience and want you to shop with us in future, so we’ll always aim to please.

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