UK consumer rights apply in full to you as a customer. Returns (non-faulty) are only acceptable if the item is returned in its original packaged condition, within 30 days of the date you received the item. They will need to be new, unused (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, excluding any premium paid postage for any special orders.
A full refund including the postage & packing charge will only be made if the item is found to be faulty when returned to us.
If you are withdrawing from the purchase after dispatch and there has been no error on our part, the cost of postage and packing will stand to be paid by yourself and not Outlander Motorhomes.